Printer failure

[Lemonkiwi]

I have a HP officejet pro 8600 all in one printer.  I just bought a new ink from original HP, but it shows printer failure once I put it in.  Could some one please help me

[Kuroi_Kenshi]

Hi @Lemonkiwi,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Reset the Printer:

• Turn off the printer using the power button.
• Disconnect the power cord from the back of the printer.
• Wait at least 60 seconds.
• Reconnect the power cord and turn the printer back on.

2. Check the Ink Cartridges:

• Open the printer’s ink cartridge access door.
• Wait until the ink carriage stops moving.
• Check that the ink cartridges are properly seated and compatible with your printer model.
• If necessary, remove the cartridges and inspect them for any damages, then reinsert them securely.

3. Clean Ink Cartridge Contacts:

• Turn off the printer.
• Carefully remove the ink cartridges.
• Use a lint-free cloth slightly moistened with distilled water to gently clean the electrical contacts on the cartridges and inside the printer.
• Allow the contacts to dry completely before reinserting the cartridges.

4. Check Firmware Updates:

• Ensure your printer's firmware is up to date. You can check for updates on HP's support website: HP Officejet Pro 8600 Firmware Update

5. Perform a Printer Hard Reset:

• If the above steps do not resolve the issue, performing a hard reset may help.
• Turn off the printer and unplug the power cord.
• Wait for at least 90 seconds.
• With the printer unplugged, press and hold the power button for about 15 seconds.
• Release the power button, reconnect the power cord, and turn the printer back on.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,