Printer failure

[Cowgirl73]

Cyan ink cartridge was depleted.  When I am replacing it I get the following error message:  Printer Failure.  There is a problem with the printer or ink system.  When I insert the cartridge it makes a different sound than normal.  If I put the old cartridge back in it seems to be okay except that I get the replace cartridge message.  I have tried two different new cartridges and keep getting the same error.  I have tried shutting down the printer etc.  The only thing that might be different from before is I also get the message,, the cartridge installed are genuine HP cartridge that has been used previously.  I have had this printer for years and this is the first time I have had this issue.

[Kuroi_Kenshi]

Hi @Cowgirl73,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Reset the Printer

• Turn off the printer by pressing the power button.
• Disconnect the power cord from the back of the printer.
• Wait for at least 60 seconds.
• Reconnect the power cord and turn on the printer.

2. Inspect the Ink Cartridges

• Open the ink cartridge access door.
• Make sure the cyan ink cartridge is installed correctly.
• Remove the cyan ink cartridge and check for any debris or obstructions in the ink slot.
• Reinsert the cyan ink cartridge firmly until it clicks into place.

3. Clean the Ink Cartridge Contacts

• Turn off the printer and unplug the power cord.
• Remove the cyan ink cartridge.
• Using a lint-free cloth lightly dampened with distilled water, gently wipe the electrical contacts on the ink cartridge and the corresponding contacts inside the printer.
• Allow the contacts to dry completely before reinserting the ink cartridge.

4. Update Printer Firmware

• Ensure the printer firmware is up to date. Visit the HP support website and search for the latest firmware update for your printer model.

5. Use Original HP Ink Cartridges

• Make sure you are using genuine HP ink cartridges. Counterfeit or refilled cartridges might cause compatibility issues.
• You can verify the authenticity of your cartridges on the HP website.

I hope this helps.

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Best regards,