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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Locked

‎01-21-2019 07:26 PM - edited ‎01-23-2019 04:41 PM

HP Recommended
Operating System: Microsoft Windows 8 (64-bit)

Aloha,

I wanted to change the WiFi password and printer's features, but this message "This feature has been locked the person who set up the printer" keeps coming up, which I am the person who'd set up the printer and did not  lock any features.  

Please help. 

3 REPLIES 3

‎01-23-2019 06:32 PM

HP Recommended

@hawaiianeyes1

Welcome to the HP Support Community

 

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the exact model name or the product number of the printer.

 

 

Keep me posted, how it goes!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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‎01-26-2019 11:47 AM

HP Recommended

Officejet Pro 8725

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‎01-26-2019 04:23 PM

HP Recommended

@hawaiianeyes1

Thanks for the details,

 

Let's perform a semi-full reset on the printer.

 

I have sent you a private message, to reset the printer that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

 

Have a great day!

 

Raj1788
I am an HP Employee 

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