Printer feeds paper but nothing prints

[lmrossi]

Suddenly, my HP OfficeJet Pro  8028 printer feeds paper but doesn’t print anything. I’ve uninstalled and reinstalled the printer on my MacBook Pro (Monterey OS) several times but no luck. I don’t attribute to Monterey OS because the printer just started doing this.

[Nal_NR]

Hi @lmrossi,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with your printer printing blank pages.

It looks like this printer is not compatible with Mac OS, as no drivers are available currently. 

However, Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clean the printhead

• The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.
• CAUTION:
• Never turn off the printer without ink cartridges installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.
• On the printer control panel, open the Setup menu, and then touch Printer Maintenance or Tools.
• Touch Clean Printhead, and then touch Continue.
• After the cleaning completes, a Test Page prints.

• Examine the Test Page.
• If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.
• NOTE:
• If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.
• If the print quality is acceptable, touch Done.

Check for ink smears on the back of printouts

• If there are smears of ink on the back of your printouts, use an automated tool to resolve the issue.
• On the printer control panel, open the Setup menu, and then touch Printer Maintenance or Tools.
• Touch Clean Page Smears or Clean Smear.
• The printer feeds one page slowly. The printer might make some noise for approximately 1 minute.
• Wait until the page is out of the printer before you remove it.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
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