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HP ENVY Photo 7155

Hi, my printer hasn't had any issues until recently. There is a flashing blue screen with the power button symbol on it (the semi-circle with the vertical line at the top) and a code that says B3D41BEB. The printer restarts like normal, you can even print something if you restart it and do it within a few minutes. But at some point when I walk away it goes back to this blue flashing screen with the power symbol and code. How do I fix it?? Googling the code comes up with nothing. Thanks!

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@DaniCT2

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


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