Printer frequently not responding

[Greyowl7]

My printer is connected via WiFi. Sometimes I can print without difficulty. Then a couple of hours later, print jobs wait in the queue with the message 'The printer is not responding'. Sometimes they start printing after half an hour, but usually never. I've tried powering off the printer and on again, disabling and re-enabling the Wifi, rebooting the router (which often helps, but is not an acceptable solution as other devices use it). All other devices have no problem, so it's not a general WiFi issue.

[Kumar0307]

Hi @Greyowl7

Welcome to the HP Support Community. Apologies for the inconvenience caused. I'd be happy to assist you. Let us try these steps to resolve this issue:

Let's try the below steps to see if that helps - 

  

1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster, and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks! 

  

2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices are using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best. 

  

3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it. 

  

4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source. 

Update the printer firmware

On the printer screen, go to Setup > Preferences > Printer update > Check now

Click here to know different methods of updating printer firmware.

Let us check the connectivity between the printer and the MAC by PING test

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost
5. Note: There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

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