Printer gets stuck in shut down mode

[WyattsMom]

I have a HP Office Jet Pro 7720.  Unless I pull the power cord and wait a minute or so, I can't get my printer to shut down.  I have to shut it down as it gets stuck in other modes like scanning.  Any suggestions?  Needless to say, it is out of warrantee.  It happens almost every day and has done this for a long time.  I'm ready to toss it in the trash.  Otherwise it works fine.

[Kumar0307]

@WyattsMom, Welcome to the HP Support Community!

I understand you are not able to power off the printer using the power button. Let us try these steps to resolve this issue:

Does the power button work while powering it on?

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest printer firmware from your PC/Mac.

Click here to know different methods of updating printer firmware.

For more info on resolving power issues, refer to the support documents on the HP Support site.

If the issue persists, this could be a hardware issue. Please reach out to the HP Support in your region regarding the service options for your printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

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Have a great day!