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HP Recommended
HPEnvy 4500
Mac OS X 10.6 Snow Leopard

printer will only print partial pages and then I get the broken pipe message. prior to this I have had issues with printer not printing the upper half of a row of words. I have tried cleaning printheads, alignment, and other suggestions from the tool function

1 REPLY 1
HP Recommended

@sirwindzer

 

This is a great location to get assistance! I read your post and see that you are getting Broken Pipe error while printing on HP Envy 4500 Printer. I would like to help you resolve this issue.

 

However, I will need a few details to provide an accurate solution,

Did you make any changes on your printer or MAC?

 

Meanwhile:

 

Reset the printing system:

  1. Right-click (or Ctrl + click) the blank space in the Printers list, and then click Reset printing system....

    Figure : Resetting the print system

     Printers and Scanners windows showing the Reset printing system selection
  2. Click Reset in the confirmation window.

  3. Enter the administrator user name and password, and then click OK.

  4. Wait until the printing system is reset and no devices show in the Printers list.

  5. Add your printer to the list again as was done previously.

  6. Try printing again.

    • If the printer prints, you can stop troubleshooting.

You can also watch this video to reset the print system and adding the printer again.

 

Let me know if that works.

Cheers.

Sandytechy20
I am an HP Employee

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