Printer goes offline after every print job-have to reset network defaults to print again

[crackerboy]

Help!  Every time I print something, after that print job, my Officejet 6310 goes offline, and the only way I can print the next job is to reset nework defaults on the printer.  I have tried many things (remove/reinstall printer, hard reset), but nothing seems to work.  If I put in a new job while one is being printed then things are OK.   However if a few minutes pass, then I can't do the next print job.  Any help would be appreciated!  Thanks!

[A4Apollo]

Hey there! @crackerboy, Thanks for stopping by the HP Support Forums!

I understand your printer goes offline after every print job.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Does the issue persist when you make a copy from your printer?

Is the printer connected by wired or wireless connection?

As you mentioned the printer goes offline after every print job and you have to restore network defaults to connect the network.

Try the steps recommended below.

Delete the existing print queue and add the printer

Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.

1. Make sure your Mac is connected to the Internet.

2.In the Printers list, click your HP printer, and then click the Minus button to delete it.

3.Click the Add button.

4.Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

5.Click Print Using or Use.

6.Select the name of your printer (if available) or AirPrint.

Your new printer queue displays in the Printers list in an Idle status 

7.Try printing again.

• If the printer prints, you can stop troubleshooting.

If the issue persists try resetting the printing system.

1. Right-click (or Ctrl + click) the blank space in the Printers list, and then click Reset printing system.

2.Click Reset in the confirmation window. 

3.Enter the administrator username and password, and then click OK.

4.Wait until the printing system is reset and no devices show in the Printers list.

5. Add your printer to the list again as was done previously.

6.Try printing again.

Refer this article to further troubleshoot printer offline issues.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[crackerboy]

Thanks for your reply.  I have tried all that you have suggested, but unfortunately the problem persists.  Any other ideas?

Thanks,

Andy

[A4Apollo]

@crackerboy, It's great to hear from you again.

I appreciate your efforts for writing back to us.

As you mentioned the issue still persists after trying out the steps.

Try performing a semi-full reset on your printer and check if it helps.

Since the steps to perform semi-full reset is confidential. I will send you the steps in a private message.

Please watch your inbox for more information.

Let me know if this helps!

Have a great day ahead! 🙂

If the solution provided worked for you, please mark accepted solution for this post.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[crackerboy]

I appreciate your help again!  I will try your suggestion when I get home tonight and let you know the results!

Thanks,

Andy

[A4Apollo]

@crackerboy, thanks for your quick response and time.

Sure you can try the steps and reach out to me if you have any concerns.

Hope to hear from you soon!

Take Care! 🙂

If the solution provided worked for you, please mark accepted solution for this post.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[crackerboy]

I tried the partial reset, and that did not resolve the issue.  I then remembered that the problem may have started after I got a new modem from Spectrum,  so I rebooted it, and still no luck.   However, when I plugged the printer cable into a different ethernet port on the modem, things seem to be working now.  Could that have been the problem?

                                                                                                                                        Thanks,

                                                                                                                                           Andy

[A4Apollo]

@crackerboy, Thanks for your quick response and time.

I appriciate your efforts for trying out the steps.

As you mentioned after changing the cable to a different ethernet port your printer is working fine.

Yes, the modem certainly caused the issue. I'm glad you were able to fix the issue.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!