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‎03-21-2019 01:11 PM

HP Recommended
Product: Envy 7858
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I just set up a VPN and the printer says it's offline when I'm connected to the VPN, presumably it's because it doesn't recognize the IP. 

I saw in another post about this problem with another printer and the solution said to run the scan doctor. I did that (version 5.0.4) and, although it found my printer, as soon as I tried to run the tests it said it failed to communicate. I followed the steps and it seemed to download updates and told me to restart, which I did, but had the same problem.

 

I am only able to print when I disconnect from the VPN. Is there anything I can do so I don't have to disconnect each time?

20 people had the same question
3 REPLIES 3

‎03-23-2019 06:08 AM

HP Recommended

@rosm2004md

 

Welcome to the HP Support Community.

 

Most VPN clients won't allow printing to a LAN connected printers once connected to the VPN.

 

It's a VPN issue.

 

I hope this answers your question. Let me know if you need any further assistance. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

1 person found this reply helpful
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‎03-23-2019 08:34 AM - edited ‎03-23-2019 08:37 AM

HP Recommended

Thank you for responding.

 

I have sort of resolved the problem. The VPN software allows specified apps to bypass the VPN and connect to the LAN. The problem is, I can't find the path to the printer software to allow me to specify it. What directory/folder is it in?

What I've had to do is allow all apps to bypass the VPN , with the exception of the web browsers and Outlook (which are the only ones I could find to specify). But I would prefer to be able to just allow the printer to bypass the VPN.

So can someone help me find the printer program? Thanks for any assistance.

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‎03-23-2019 11:46 AM

HP Recommended

You're most welcome. I recommend you to contact the HP Support Team regarding this.

 

Click on this link – www.hp.com/contacthp/

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

1 person found this reply helpful
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