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‎02-05-2022 10:18 AM

HP Recommended
Operating System: macOS 11.0 Big Sur

Every few days my printer shows up offline, and the only way I can fix is to reboot the computer.  I use WiFi at home to connect to the printer.  Details:

Mac OS Big Sur 11.6

HP Office Jet Pro 8610

 

Background:

A couple months ago I had problems with the printtool process constantly asking for my password to "modify printer settings" and accountsd constantly asking for Keychain password).  Apple Support had me upgrade to Big Sur, and the problem went away.  But recently printtool is again asking to modify printer settings.

 

Today I have used the HP Uninstaller Tool, then reloaded HP Smart, but I still cannot print.

 

As a patch, is there some process that I can restart, instead of having to reboot each time this happens?

Category:
3 REPLIES 3

‎02-05-2022 10:24 AM

HP Recommended

As a patch I found that turning the WiFi off/on on the Mac allows me to print.

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‎02-05-2022 10:57 AM

HP Recommended

One common scenario is if you have a dual band router, 5 and 2.4 channels, the printer is not reliably connecting to the 5 ghz channel. Change the Ssid on the 2.4 channel to a unique name and only allow the printer to connect to the 2.4 channel.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎02-06-2022 12:34 PM

HP Recommended

Since I don't have to do anything to the printer to get the connection working, I think it connect to WiFi ok.  But maybe the problem you describe happens to my Mac?  Wondering if I can implement your suggestion there.

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