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‎08-31-2017 06:50 PM

HP Recommended
Product: HP Officejet 6500A e710a-f
Operating System: Microsoft Windows 10 (64-bit)

I have tried everything I can think of to get my printer to work. It is an HP Officejet 6500e710a-f

 

  • I have uninstalled and reinstalled the drivers.
  • I have changed the ink cartridges
  • I have cleaned the printheads
  • Printhead alignmeent fails
  • The test page comes out with very faint black ink
  • Nothing is printed in colour (except for the title of the page, ' Windows Printer Test Page', which prints in CYAN.
  • I have initiated the HP Print and Scan Doctor 5.0 tool but to no avail.

Nothing seems to be working.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-31-2017 07:26 PM

HP Recommended

I would suggest manually soaking the printehead as described in the post here.  Go through all the steps before soaking the printhead, including checking the seating of the cartridges and the vents.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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2 REPLIES 2

‎08-31-2017 07:26 PM

HP Recommended

I would suggest manually soaking the printehead as described in the post here.  Go through all the steps before soaking the printhead, including checking the seating of the cartridges and the vents.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
Was this reply helpful? Yes No

‎09-02-2017 12:27 AM

HP Recommended

Hi Bob,

Thank you for your response.

I took your recommended dose of your solution medicine and my printer is now cured. 

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