Printer has flashing blue screen after 5 minutes powered on

[beardrw]

After power on my printer will operate properly for 5-10 minutes.  Then the screen on the printer changes to blue and starts flashing.  The error code on the screen is B3DC9BEB.  Removing power and restarting will reset the printer for another 5-10 minutes.  The error message does change after a couple of reboots.

[Kumar0307]

@beardrw, Welcome to the HP Support Community! I’m here to help.

I understand the printer has this error and you have to reset it in order to print.

For now, let us try this:

Go to Setup > Tools > Restore to factory defaults

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

Hope this helps! Let me know how it goes. 

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Have a great day!