• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎06-05-2017 11:33 AM

HP Recommended
Product: Officejet 3830
Operating System: Microsoft Windows 10 (64-bit)

Help!

Two days ago my printer stopped printing my text documents. I have run a nozzle check and associated cleans which do not show a problem. The test pages print okay. The printer is connected wirelessly and the IP address is recognised by my PC okay. I have updated drivers. All to no avail.

 

Printing an excel sheet with text and text within text boxes, the only thing that actually prints is the outline of the text box.

 

Does anyone have any clues as to what is going on?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-06-2017 02:20 AM

HP Recommended

Seems that the diagnostic page is not printing fully so I have run a two stage clean, with no effect. I have now ordered more cartidges to see if that is the issue. Although the system suggests there is sufficient ink in them maybe new ones will resolve the issue.

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎06-05-2017 02:03 PM

HP Recommended

Hi @Skyeman1,

 

Welcome to the HP Support Forums!

 

Your HP OfficJet 3830 AiO Printer stopped printing text, correct? In order to help you, I'll need to know a bit more.

 

You wrote that you ran a nozzle check. Does that mean you ran an automatic cleaning from the printer control panel or did you clean the nozzles manually? When did you print a Print Quality Diagnostic page, before or after you cleaned the nozzles?

Cloud Queen
I am an HP employee. I work on behalf of HP.

Click the thumbs up + button if I have helped you.

Mark Accepted Solution if your problem is solved.
Was this reply helpful? Yes No

‎06-05-2017 02:06 PM

HP Recommended
An automated clean then the print check which looked okay.
Was this reply helpful? Yes No

‎06-05-2017 02:09 PM

HP Recommended

Hi @Skyeman1,

 

Go to Fixing Print Quality Issues > Step 13, follow the on-screen instructions to manually clean the nozzles, and try to print a text document.

 

Let me know if that works.

Cloud Queen
I am an HP employee. I work on behalf of HP.

Click the thumbs up + button if I have helped you.

Mark Accepted Solution if your problem is solved.
Was this reply helpful? Yes No

‎06-05-2017 02:11 PM

HP Recommended
Thanks. Will do
Was this reply helpful? Yes No

‎06-06-2017 02:20 AM

HP Recommended

Seems that the diagnostic page is not printing fully so I have run a two stage clean, with no effect. I have now ordered more cartidges to see if that is the issue. Although the system suggests there is sufficient ink in them maybe new ones will resolve the issue.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.