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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer head not printing

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05-04-2019 08:38 AM
I have cleaned my print head and am getting an error message Oxc19a 0003 .I have followed the instructions to try to get it going on HP site. What does this mean and what do i have to do next?
05-04-2019 10:51 AM
HI
The error is related to ink system
Please follow the following steps to resolve the issue
Do a reset - Power on the printer
when the unit is on Disconnect the power cord from Wall socket
Wait for 60 seconds and reconnect the power cord
If the error Persists
Please remove the cartridges remove the printhead assembly and clean the contacts at the back of printhead
Reseat the printhead assembly and install the cartridges one by one - Close the cover after installing every cartridge
check whether the issue gets resolved