Printer help hostage by HP. Printer Cannot Print.

[KevinCC]

The error message...Printer Cannot Print   A problem has occurred and you will be unable to print until the issue is resolved. Check your HP account for more information.

I've checked my HP account and there is no "more information" or any instructions how to fix the issue. 

[Irfan_06]

Hi @KevinCC,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with printing from your printer.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Is your printer enrolled in the HP instant ink service?

- Error messages or Blinking lights (if any) on the unit.

- May I know which application are you using to print?

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer or router recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support