Printer hp photosmart 6520 keep saying offline and I cant seem to change this

[isabell1]

MY printer keeps saying it is offline and shows this in the print page but I am unable to untick the box or get it back to online again.. however, I am able to print an internal print page.. I am not very up to date on these things so an idiots guide to help me rectify it would be greatly appreciated.  thank you

[Dvortex · Accepted solution]

Hello, @isabell1 – Hope you are well 🙂

Thanks for stopping by the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel.

I understand that your printer is displaying “Printer Offline” message while trying to print, but is printing from the Print scan doctor while tried printing an “internal test page”. Follow the steps below to assign a manual IP and assign a new "port" to fix this issue:

• Restart your printer.
• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address) Apply the settings and close the page.
   

After setting a manual IP address for the printer, add a printer port to Windows that matches this new IP address.
 

• Search Windows for devices, and then select “Devices and Printers” in the list of results.
• Right-click the name of your printer, and then select “Printer Properties”.
• The Properties window opens.
• Click the “Ports” tab, and then click “Add Port”.
• Select “Standard TCP/IP Port”, and then click “New Port”.
• Type the printer’s IP address that you wrote down earlier, and then click “Next”.
• Select the new “Standard TCP/IP Port” from the list, and then click “OK”.
• Follow the on-screen instructions to finish the setup. Now try printing.
   

Also, try some general steps mentioned here to fix the issue: http://hp.care/2cMnatl
 

Those steps should do the trick, let me know the outcome.

Good luck & Wish you a very happy new year 🙂

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