cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
101
Flag Post

Solved!

Printer in Error Status - Cartridge has failed - Black Ink

HP Recommended
Officejet Pro 8100
macOS 10.14 Mojave

My black ink was running low so I went and bought a new 950 XL cartridge to replace the old one. I was getting errors that the cartridge was failing and the ink level looked to be around 25% (for a brand new HP cartridge). I exchanged it for a new one and am having the exact same issue.

 

Here is what I can tell you about the error:

- printer is in error state

- When I look at ink supply levels, it's showing the black cartridge to be about 25% full. It did this in both brand new cartridges I purchased right out of the box.

- On my printer's little display screen, the black ink (K) is blinking and showing about 25% full. The other colors show their levels too but are not blinking.

- HP Utility app says Device Status: Supply System Problem; Supplies: Cartridge has failed - black ink. The black ink has a red circle with a line through to show how much ink is left in the cartridge.

- Printhead health is green - good

- Any time I try to print a test page, align print heads, or clean print heads, Demo Page, or Print diagnostic information, it will not print because the printer is in error state.

- yes there is plain white paper loaded

- all the errors above are the same whether on wireless or wired via USB

 

Here is what I have tried:

- making sure the firmware is up-to-date

- resetting the printer by unplugging it and waiting at least 60 seconds before plugging back in (several times)

- reinstalling drivers

- pushing in and out the Ink cartridge into the printhead

- wiping off the sensor thing on the actual cartridge

- Uninstalling and reinstalling the printer from my computer.

Screen Shot 2020-09-01 at 10.42.24 PM.pngScreen Shot 2020-09-01 at 10.43.04 PM.pngScreen Shot 2020-09-01 at 10.45.27 PM.png

Please help! Thanks!

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
14,581 14,576 968 1,146
Message 2 of 4
Flag Post
HP Recommended

@A-T-, Welcome to the HP Support Community!

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Since you have used 2 new black ink cartridges and getting the same error, I'm afraid this is a hardware failure with the printer.

Kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

If the error persists, try step 1 from this document - 'Printer Failure' Error

 

If this does not help, please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi Kumar0307,

 

Thanks for your help. I should have mentioned in my original post that I did try the process outlined in the first link you sent me. I also went through the second link and nothing seems to be obstructing the Carriage. 

 

Sometimes I after opening and closing the printer access door, I am hearing a repeated growl noise (1/2 second growl, 1/2 second silence repeated) and then the spinner that moves the paper will also actuate, but nothing ever happens. 

 

It's sounding like I am going to have to replace the printer. Since it's 7 years old, it's probably time to upgrade anyway.

 

Thank you for trying to help me.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,581 14,576 968 1,146
Message 4 of 4
Flag Post
HP Recommended

@A-T-

 

Thank you for the response. As you have already tried the steps, I'm afraid this is a hardware failure. As the printer is out of warranty, you may have to purchase a new printer.

 

Keep me posted for any other assistance. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation