My black ink was running low so I went and bought a new 950 XL cartridge to replace the old one. I was getting errors that the cartridge was failing and the ink level looked to be around 25% (for a brand new HP cartridge). I exchanged it for a new one and am having the exact same issue.
Here is what I can tell you about the error:
- printer is in error state
- When I look at ink supply levels, it's showing the black cartridge to be about 25% full. It did this in both brand new cartridges I purchased right out of the box.
- On my printer's little display screen, the black ink (K) is blinking and showing about 25% full. The other colors show their levels too but are not blinking.
- HP Utility app says Device Status: Supply System Problem; Supplies: Cartridge has failed - black ink. The black ink has a red circle with a line through to show how much ink is left in the cartridge.
- Printhead health is green - good
- Any time I try to print a test page, align print heads, or clean print heads, Demo Page, or Print diagnostic information, it will not print because the printer is in error state.
- yes there is plain white paper loaded
- all the errors above are the same whether on wireless or wired via USB
Here is what I have tried:
- making sure the firmware is up-to-date
- resetting the printer by unplugging it and waiting at least 60 seconds before plugging back in (several times)
- reinstalling drivers
- pushing in and out the Ink cartridge into the printhead
- wiping off the sensor thing on the actual cartridge
- Uninstalling and reinstalling the printer from my computer.
Thanks for your help. I should have mentioned in my original post that I did try the process outlined in the first link you sent me. I also went through the second link and nothing seems to be obstructing the Carriage.
Sometimes I after opening and closing the printer access door, I am hearing a repeated growl noise (1/2 second growl, 1/2 second silence repeated) and then the spinner that moves the paper will also actuate, but nothing ever happens.
It's sounding like I am going to have to replace the printer. Since it's 7 years old, it's probably time to upgrade anyway.
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