Printer installed but software print lists do not show printer.

[Chris-R]

Printer is installed and will print when using the IP address in Microsoft Edge. PING also communicates with it.  it appears in Devices and Printer list but is clearly not fully working despite the fact that the printer driver installation completed "succesffuly". the printer does not appear in any of the drop down menus for WORD or any other s/w package. Despite this, the SCAN software loaded correctly and works fine.

[Raj1788]

@Chris-R

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine?

Are you using both printers on the same computer?

however, Download and run HP Print and Scan Doctor

Install HP Print and Scan Doctor on the computer connected to your printer.

1. Make sure your printer is turned on and connected to the computer.

2. Download HP Print and Scan Doctor, and then follow the on-screen prompts to install and open the tool.

3. On the Welcome screen, click Start to view a list of available printers.

4. Select your printer in the list, and then click Next.

   If your printer is not listed or a connection problem is detected, click My product is not listed or select your connection type, follow the on-screen instructions, and then click Retry.

   

5. Click either Fix Printing or Fix Scanning.

   If you are prompted to install the printer software, follow the on-screen instructions. The software can resolve many printer issues.

   

6. Review the list of test results, and then resolve any issues found.

   • If you see a checkmark, the printer passed the test.

   • If you see a wrench, HP Print and Scan Doctor found an issue and repaired it.

   • If you see an exclamation point, the test failed and required user action, but the step was skipped.

   • If you see an X, follow the on-screen instructions to resolve the issue.

   

Keep me posted.

Have a great day!

Cheers:)