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My printer is adding a black background to every image when it is not there. I have tried printing from Office, PDF and Google Docs. Seems to have started out of nowhere.
Need a very quick fix as I am a teacher going back to school in a few days. Thank you!
@mwalk88, Welcome to HP Support Community!
What happens when you make photocopies on the printer? Does it come up with a background?
Does the print preview look good?
This could be an issue with the driver settings or the installed drivers, let us try to isolate and resolve the issue-
Check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.
ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:
Update printer firmware
Update software on Mac
Remove and add the printer
Click the Apple menu, and then select System Preferences.
Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
Click the name of your printer, click the Minus sign, and then delete the printer.
Click the Plus sign, and then click Add Printer or Scanner.
Click the Use or Print Using box, and then select AirPrint
Click Add to add the printer to the list.
Try to print.
Hope this helps! Keep me posted.
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TEJ1602 I am an HP Employee
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