Printer is in use, but it is not.

[Crisblanco]

My HP Envy 6400 will not print when I send a job to the printer.

I get the message:  "Printing - The printer in use".

Nothing happens.

The page display in the left changing from blue to red, and then to blue, etc.

Does anybody know how to fix this problem?

[Raj_05]

Hi @Crisblanco,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The "Printing - The printer in use" message on your HP Envy 6400 suggests that there might be an issue with the printer's connection or the print queue. Here are some steps you can take to troubleshoot and resolve the problem.

Check Printer Connection:

• Make sure that your HP Envy 6400 is properly connected to your computer or the network.
• If it's a wireless printer, check the Wi-Fi connection and ensure that it is connected to the same network as your computer.

Restart the Printer:

• Turn off your printer, wait for a few seconds, and then turn it back on.
• Also, restart your computer to ensure a fresh start.

Clear Print Queue:

• Open the print queue on your computer and cancel any pending print jobs.
• On Windows, go to "Devices and Printers," find your printer, right-click on it, and select "See what's printing." Cancel any print jobs in the queue.
• On Mac, go to "System Preferences," select "Printers & Scanners," and click on your printer. Cancel any print jobs in the queue.

Check for Software Updates:

• Ensure that your printer drivers and software are up to date. Visit the HP website and download the latest drivers for your HP Envy 6400 model.

Run HP Print and Scan Doctor:

• HP provides a tool called "HP Print and Scan Doctor" that can help identify and resolve printing issues. Download and run this tool to check for any problems with your printer.

Reinstall Printer Drivers:

• Uninstall the current printer drivers from your computer and reinstall them. You can download the latest drivers from the HP website.

Check for Paper Jams or Low Ink:

• Ensure that there are no paper jams in the printer and that there is enough ink or toner in the cartridges.

Reset the Printer:

• Sometimes, resetting the printer to its default settings can resolve issues. Check the printer manual for instructions on how to reset your HP Envy 6400.

By following these steps, you should be able to troubleshoot and resolve the "Printing - The printer in use" issue with your HP Envy 6400.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support