‘Printer is low on toner’ popup message as soon as printing documents

[Anamitra76]

I have recently refilled my laser printer with toner.

But, as soon as I am trying to print some documents, images or any other docs, I am getting the popup on my laptop and phone screen stating ‘The printer is low on toner’.

How can I get the message even after refilling the toner. 

Could you please help me out?

[Nal_NR]

Hi @Anamitra76,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the toner's low error.

Reload the toner when the Toner Level indicator displays +1 or +2 and the Toner Reload indicator is white, and a Toner Low or Toner Empty message displays in the printer software or HP Smart app.

If +1 displays, add one Toner Reload Kit.

If +2 displays, add up to two Toner Reload Kits.

If +2 and the Toner Level warning icon display, the printer is out of toner. You must add at least one Toner Reload Kit before you can continue printing.

Turn on your printer.

Shake the Toner Reload Kit for at least ten seconds to loosen the toner.

Slide open the reload port cover.

Remove the cap and ring from the Toner Reload Kit.

Insert the Toner Reload Kit into the reload port, and then rotate it clockwise 180 degrees or until it stops.

NOTE:

If the Toner Reload indicator is not white, a Toner Reload Kit cannot be added at this time. For more information, see What if I am unable to reload toner in Frequently asked questions (FAQs).

Push the plunger down until it clicks.

If the plunger does not go down all the way, pull it up, and then push it down again. For more information, see What if the plunger does not go down in Frequently asked questions (FAQs).

Rotate the Toner Reload Kit counterclockwise 180 degrees, lift it out of the port, and then recycle it.

After you reload toner, the Ready light blinks for 30 to 50 seconds. Wait until the Ready light is solid before sending a print job.

Close the reload port cover.

Click here for the remaining steps. 

Try updating the firmware. Click here

Hope this helps! Keep me posted for further assistance.

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