Printer is not powering on

[Yogeshkpatil]

Hi I have hp smart tank 500 printer with usb. I bought it 1 year ago I am having issue with that, it's not powering on. Can you please help me with that why it's happening.

[Irfan_06]

Hi @Yogeshkpatil,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that your Printer is not powering on.

Please follow the steps below to perform a power drain on the printer.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall outlet directly, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

Update the printer firmware by clicking on this link if the printer turns on.

If the issue still persists, try with an alternate power cable that is compatible with your printer.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support