Solved: Printer is not printing color correctly. - HP Support Community

mharten1 · ‎10-10-2022

Help, printer is not printing color correctly. It prints a yellow strip down the page (or across when landscape) over top of the other colors on the page. No, I have not been drinking. 😊 The print preview window (see image below) shows the document correctly. The second image below shows what prints.

I have the Officejet Pro X576dw multifunction printer with genuine HP ink cartridges and all ink cartridges have ink in them.

The printer does not generate any error message and prints black and white just fine.

I am completely baffled. Can someone please help me with what may be causing this issue?

Thank you.

Meg

Repairatrooper · ‎10-11-2022

Based on your second image posting (it is blocked from public view because it contains the serial number of your unit), it appears that 2 of the magenta dies in the printhead have ceased to function. I would check closely to make sure there is not debris in the head path. Open the left door, remove the waste ink container and then press the green lever to drop the paper guide and then use a flashlight to examine the upper part of the cavity for any debris. Other than that, based on the sharp line you are likely dealing with a failed printhead and the cost of replacement parts far exceeds the cost of purchasing a new printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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Repairatrooper · ‎10-10-2022

Please print the color test page or print quality page from the control panel and post that. Based on the sample you posted, you are missing color, as the purple has a cyan tint to it and there is no grey at all. My first guess and most common issue is a problem with the black ink. The print quality page will print bars of each primary color and solid black which makes the missing color immediately obvious.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

mharten1 · ‎10-11-2022

Thank you for responding so quickly. Per your suggestion, below is what the print quality report produced. I ran the clean printhead process and this was the report it produced.

Repairatrooper · ‎10-11-2022

Based on your second image posting (it is blocked from public view because it contains the serial number of your unit), it appears that 2 of the magenta dies in the printhead have ceased to function. I would check closely to make sure there is not debris in the head path. Open the left door, remove the waste ink container and then press the green lever to drop the paper guide and then use a flashlight to examine the upper part of the cavity for any debris. Other than that, based on the sharp line you are likely dealing with a failed printhead and the cost of replacement parts far exceeds the cost of purchasing a new printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

mharten1 · ‎10-12-2022

Thank you so much. This fixed my issue. I really appreciate your excellent advise.

Repairatrooper · ‎12-06-2022

Please create a new post with a complete description of your problem and what printer you have. A photo sample can also be useful.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

jerrinx5310 · ‎12-07-2022

Hi, my printer is a hp office jet x451dn and the screen is stuck on hp logo, all the buttons not respond

h-p5 · ‎12-12-2022

hp 6600 all in one won'at print yellow

Printer is not printing color correctly.

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