Printer is not printing from my Mac

[MacUSer011]

I've connected my hp Deskjet ink advantage 2300 all in one series to my MacBook (macOS Catalina10.15), the status of the printer appear as idle, when I tried to print something, the printer is not printing, I've checked the printing queue, the document appears for like one sec and then it's gone, and the printer doesn't do anything.

[Jay_G24]

Hi @MacUSer011,

I'd like to help!

To better assist you - Is there an antivirus software installed on your Mac? If yes, please try disabling it and check if it works.

While you respond to that, go to System Information to check if the USB is detected or not - 

a.) From the Apple menu, choose About This Mac.

b.) Click System Report.

c.) Under the Hardware heading on the left side of the System Information window, click USB. USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus.

If the device is not detected, it may not be receiving enough power or it may be blocked by internet security software. You may also try other ports on the hub or a different cable.

Also, update mac and the printer firmware -

To update Mac, try these steps - How to update the software on your Mac

To update the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[ydaud]

I have been facing the same issues, asking to hp support yet not working. I guess hp still doesn't provide proper mac driver for 2336. It's detected in easy setup but not with hp smart.

I found temporary WORKING solution. Install hp driver from apple: https://support.apple.com/kb/dl1888?locale=en_US

direct link: https://updates.cdn-apple.com/2019/cert/041-88763-20191011-6e70f498-9d39-420c-b11b-b252b17233e2/Hewl...

Install printer through printer and scanners preference pane, add printer, select other driver and I choose HP 2540 all in one driver. It can print yet scanner is not detected. At least the printer is usable on Mac. Queueing quiet slow though.

[ydaud]

I have been facing the same issues, asking to hp support yet not working. I guess hp still doesn't provide proper mac driver for 2336. It's detected in easy setup but not with hp smart.

I found temporary WORKING solution. Install hp driver from apple: https://support.apple.com/kb/dl1888?locale=en_US

direct link: https://updates.cdn-apple.com/2019/cert/041-88763-20191011-6e70f498-9d39-420c-b11b-b252b17233e2/Hewl...

Install printer through printer and scanners preference pane, add printer, select other driver and I choose HP 2540 all in one driver. It can print yet scanner is not detected. At least the printer is usable on Mac. Queueing quiet slow though.