Printer is not printing from my laptop

[Briyon]

I set up the printer about a week ago. It printed when I first set it up. However, it would keep going offline and the power button didn't seem to reset it (or turn it back on). I ended up having to unplug the printer, waiting a minute, plugging it back in, and then hitting the power button. I could then print something. Now it won't print at all. I still have to go through the steps mentioned above but now when I try to print from the HP App it does nothing. When I test the printer via the app it says that it is working fine. I have tried rebooting my computer, resetting the printer,....but nothing works. Very frustrating for a new printer to be this complicated.

[The_Fossette]

@Briyon

I reviewed your post and I understand that the printer is going offline.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

The HP Print and Scan Doctor might get this sorted out

Please download and run the HP Print and Scan Doctor from this Link: https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

Run PSDR

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe