Printer is not responding

[Allison1012]

Hello - My printer is connected to WiFi but when I try and print it says "printer is not responding." I have restarted the printer, disconnected/reconnected my laptop to WiFi, and restarted my router but the error message is still there and I cannot print.

[Raj_05]

Hi @Allison1012,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To troubleshoot the "printer is not responding" issue with your HP ENVY 5055 All-in-One Printer, here are some steps you can follow.

Check Printer Status:

• Make sure the printer is turned on and connected to the same Wi-Fi network as your laptop.
• Ensure there are no error messages on the printer's display or flashing lights indicating issues.

Check Printer Queue:

• On your laptop, go to Control Panel > Devices and Printers (on Windows) or System Preferences > Printers & Scanners (on macOS).
• Right-click (or click) on the printer and select See What's Printing.
• If there are any documents stuck in the print queue, cancel them.

Reinstall Printer Drivers:

• Go to Devices and Printers on Windows or Printers & Scanners on macOS.
• Remove your HP ENVY 5055 printer.
• Go to the HP Support website and download the latest drivers for your printer.
• Install the drivers and reconnect the printer to your network.

Reset Printer Network Settings:

• On your HP ENVY 5055, reset the network settings:
  • On the printer's control panel, press the Wireless button and then the Information button (or refer to the manual for the specific procedure for your model).
  • This will print a network configuration page that includes the printer's current IP address.
• After resetting, reconnect the printer to the Wi-Fi network using the new settings.

Check IP Address:

• Make sure the printer’s IP address has not changed. Check the network configuration page you printed and verify it matches the one listed in your printer settings on your laptop.
• If the printer's IP has changed, update it in the printer settings on your laptop.

Run the Printer Troubleshooter (Windows):

• On your Windows laptop, go to Settings > Update & Security > Troubleshoot > Printer.
• Run the troubleshooter and follow the prompts.

[Raj_05]

Check Router Settings:

• Some routers may block printer connections due to firewall or security settings. Make sure the router isn’t blocking communication between your laptop and the printer.

Reboot Devices:

• After performing the above steps, reboot your laptop, router, and printer to ensure fresh connections.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support