Printer is not working its on and connected

[Blondie72]

I have server problems, it says it's busy try again.

[VikramTheGreat]

Hi @Blondie72,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out — I know how frustrating it can be when your HP ENVY 5661 e-All-in-One Printer just won’t connect and keeps showing a "server is busy" message. Let's get this sorted together.

1. Restart Everything (Printer, Router, Computer)

• Power off your printer, router, and PC.
• Wait about 30 seconds.
• Turn on the router first, and wait for full connection.
• Then, power on the printer and your PC.

2. Reconnect to Web Services

• On the printer’s touchscreen, go to:
  • Settings > Web Services > Remove Web Services (confirm if prompted).
• Once removed, go back and select:
  • Settings > Web Services Setup > Enable Web Services.
• This forces a fresh connection with HP’s servers.

3. Check Your Internet Connection

• Make sure the printer is connected to a stable Wi-Fi network (not a guest network or public hotspot).
• You can confirm this from the Wireless settings or Network Summary screen.

4. Use HP Smart App (Optional)

• Open the HP Smart app on your computer or smartphone.
• Select your printer > Go to Settings > Web Services or Cloud Services and re-enable from there.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support