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‎02-15-2025 06:36 AM

HP Recommended
Product: HP DeskJet 4258e All-in-One Printer

Printer is offline and trobleshooter says trun on printer ( which is on)

Category:
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1 REPLY 1

‎02-19-2025 09:56 AM

HP Recommended

Hi @FSensoli 

 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.


Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

 

Restart devices
Check the printer and network connections
Run Diagnose & Fix from the HP Smart app (Windows, macOS)
Remove and re-add the printer in HP Smart
Update the printer firmware

 

For detailed steps on how to perform the above task click on the link below:

https://support.hp.com/gb-en/document/ish_2026537-1681507-16

 


If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 
Hawks_Eye

 

I am an HP Employee

If you find the information provided useful or solves your concerns, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
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