Printer is online and ready to print but documents won't print

[Lindybin]

All of the sudden, when I send documents to print, they don't print even though the printer is ready and shows online.  I have shut down the printer and the computer and restarted twice.  Sometimes the document will show as "printing" in the queue and then shows as "deleted"  I have run troubleshooters in HP Smart and in Windows and they don't find any problem.  Any advice would be greatly appreciated!

[VikramTheGreat]

Hi @Lindybin,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP printer shows online and ready, but documents are deleted from the queue without printing, even after restarting and running troubleshooters. Here’s a focused fix plan:

1. Clear the Print Queue and Restart Spooler

• Press Win + R, type services.msc, press Enter.
• Scroll to Print Spooler, right-click → Stop.
• Go to C:\Windows\System32\spool\PRINTERS and delete all files.
• Go back to services.msc, right-click Print Spooler → Start.

2. Reinstall the Printer Completely

• Go to Settings > Bluetooth & devices > Printers & scanners.
• Remove your HP printer.
• Download HP Easy Start Software and Driver Downloads | HP® Support for your printer model.
• Reinstall the printer using USB first (if available), then switch to Wi-Fi.

3. Check Printer Properties

• Go to Control Panel > Devices and Printers.
• Right-click your printer → Printer Properties → Advanced tab.
• Make sure “Spool print documents so program finishes printing faster” is selected.
• Also, check that “Start printing immediately” is selected.

4. Disable Bidirectional Support

• In the same Printer Properties window → Ports tab.
• Uncheck “Enable bidirectional support”.
• Apply and restart the printer.

5. Try Printing from HP Smart

• Open HP Smart → Add your printer.
• Try printing a test document or PDF directly from the app.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat