Printer is only lprinting one line

[Printer484848]

The last few days my printer won't print more than 1 line, then it sucks the paper back in and spits it out, ive run a clean, reset, cleared app data.. everything the virtual assistant suggested and its still doing it

[A_Gayathri]

Hi @Printer484848,

Welcome to the HP Support Community

I understand you are facing an issue with your HP LaserJet MFP M28W printer. Not to worry I will help you to get a resolution to resolve the issue

• Have you made any changes post that this issue raised
• Do you see any lights blinking on the control panel of the printer
• Have you observed an error code on the display 
   Is your printer connected to WIFI or Wired

Let's try resetting the printer and check once

1) Take out the cartridges.  

2) Unplug the power cord from the printer & wall.  

3) Wait for 30 seconds.   

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.  

5) Insert the cartridges back into the printer.

click here to run the test page if its printing 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating the printer firmware.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

From <https://hpcsc.response.lithium.com/console/agent/54485168?>

[Printer484848]

Hello, its a wireless printer and still only printing off 1 or 2 lines. Ive left the ink out and printer off for a week and its still now working. Its been reset 2 or 3 times, ive run a couple of cleans and done everything suggested but still not working. I currently home school so desperately need my printer working. Thanks 

[Printer484848]

Also no error messages, printer looks fine and as it should

[A_Gayathri]

@,Printer484848

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!