Printer is only printing blank pages

[Dudge]

Printer is only printing blank pages. It has plenty of ink, I use it all the time so it has not dried up. I have done all the suggested maintenance (prints blank pages during this process). I updated the firmware. When I print a test page is the only time it actually prints. 

[Kumar0307]

@Dudge, Welcome to the HP Support Community!

• Did you try printing a print quality report and check the result?
• Are you trying to print from a Win PC or a MAC?
• Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

Make sure you have tried the steps mentioned in this document - Black Ink Not Printing, Other Print Quality Issues

Check the ink levels, clean the ink cartridges and print a quality report to check the result.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Dudge]

Tried the above suggested solutions and it still will not print. I am printing with my iPhone. I bought this printer this year and it has worked great all year. If I download the document to my phone and print through the app then it works. If I just try to print by selecting “share to print” then it prints blank pages. 

[Dudge]

Also the stand alone copy did print just fine.

[Kumar0307 · Accepted solution]

@Dudge

This means that the printer hardware is working fine. This seems like a software issue.

Check for updates on the iOS device

Go to Settings > General > Update the software

Update the printer firmware

Click here to know different methods of updating printer firmware.

There are 2 ways you can print from your iOS device,

Via AirPrint - click here to know how

Via HP Smart app - click here to know how

Try both the methods and check the result.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Dudge]

It started working again... not sure why. I updated firmware and app days ago and it still wasn’t working. Thanks for the help.

[Kumar0307]

@Dudge

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!