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‎05-25-2022 07:29 PM

HP Recommended
Operating System: Microsoft Windows 11

Our printer HP ENVY Photo 7858 was working fine.  For some reason, it started printing every page with a random line of CODE at the top of the page.  I cannot get an answer from the HP Virtual Assistant.  Does anyone know why our printer started doing this and how we can correct it?  VERY GRATEFUL FOR HELP!!!

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1 person had the same question
1 REPLY 1

‎05-25-2022 11:16 PM

HP Recommended

does the rest of the page print properly or is the printer producing multiple pages with a single line on each page? If you are getting a single line that usually indicates a wrong or corrupted driver is being used and the solution for that is to uninstall and reinstall your printer on your computer.

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