Printer is printing blank pages but will print test pages

[AshleyB17]

I am trying to get in contact with a live person and need a phone number. I have attempted all of the "troubleshooting" suggestions and nothing is working. I need to physically talk to someone. My printer will print test pages but will not print/copy anything that I try and print from my computer. 

[VikramTheGreat]

Hi @AshleyB17,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I completely understand how urgent and frustrating this situation is, especially when your printer prints test pages but refuses to print or copy anything from your computer. Let’s get you connected and ensure you have the right troubleshooting steps.

1. Reinstall Printer Drivers

• Go to the HP OfficeJet 3830 All-in-One Printer series Software and Driver Downloads | HP® Support.
• Download and install the latest full-featured software for Windows 11.

2. Use HP Smart App’s Diagnose & Fix Tool

• Download the HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
• Open the app > Select your printer > Click “Diagnose & Fix”.
• Follow the guided steps to resolve print queue or driver issues.

3. Check Default Printer Settings

• Go to Settings > Bluetooth & Devices > Printers & Scanners.
• Ensure that the HP OfficeJet 3830 is set as the default printer.
• Remove and re-add the printer if needed.

4. Try Printing from Another App

Sometimes the issue is app-specific. Try printing from:

• Notepad
• WordPad
• HP Smart App

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat