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‎10-04-2019 08:29 PM

HP Recommended

I have removed the printer from the Chromebook multiple times.  From what I understand there are no drivers to update when using a Chromebook.  It is hard wired using a USB cable.  I did test printing from this printer using an old Windows computer with USB connection and it prints fine!

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‎10-04-2019 08:32 PM

HP Recommended

I dont see that any of the 3 posted methods for updating  the firmware of the printer is valid for USB connection with a Chromebook, am I mistaken? 

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‎10-05-2019 02:49 PM

HP Recommended

@BJT828

 

I suggest you perform a Power Wash on your Chromebook and then try connecting the printer again

 

Please refer to this Link: https://support.google.com/chromebook/answer/183084?hl=en

KrazyToad
I Am An HP Employee

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‎11-13-2019 09:38 PM

HP Recommended

This suggestion worked... as a last resort.  Thankfully it was pretty easy to make sure all was saved to Google drive, perform the power wash, and test the print.  I still don't know what caused the issue so I don't know how to prevent it from happening again.

 

Thank you, this needs to be closed.

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