Printer is printing pages from a random document over my intended print

[Jmac6304]

I am printing a single google "sheets" document (one that I have printed many times) and, now, each time I print the section of the spreadsheet that I am looking to print, the HP Color Laser Jet Pro MFP M283fdw printer prints a random document over the top of my document.  The "random" document is not a document that I own or that I created or that I have resident on my laptop (as far as I can tell).

This just started happening.  I have had the printer for several months or more and have never had such an issue.

I have rebooted my computer.  I have turned the printer off and back on after several minutes.  I have used the reset button on the printer.  Nothing has fixed the issue.

Any suggestions?

thanks

[Nal_NR]

Hi @Jmac6304,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Reset the printer

1. Resetting the printer can often resolve printing issues.
2. Turn the printer on, if it is not already on.
3. Wait until the printer is idle and silent before you continue.
4. With the printer turned on, disconnect the power cord from the rear of the printer.
5. Unplug the power cord from the wall outlet.
6. Wait at least 60 seconds.
7. Plug the power cord back into the wall outlet.
8. Reconnect the power cord to the rear of the printer.
9. Turn on the printer, if it does not automatically turn on.
10. Wait until the printer is idle and silent before you proceed.
11. Try to print. If the issue persists, continue to the next step.

Download and run HP Print and Scan Doctor

Download and run HP Print and Scan Doctor to automatically identify and resolve the issue.

Try to print.

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.