Printer is printing white lines in the middle

[Aadi2]

My printer is missing part of the top of the test then prints fine then prints less of the top of the text then prints fine then prints even less of the top of the text.  I have cleaned the printer cartridge and done an alignment and still the same problem.  The cleaning page did not print correct text  but the alignment page did print correct. 

[Kumar0307]

@Aadi2, Welcome to the HP Support Community!

Does this happen on Black or color printouts?

Try making a standalone Black and Color copy and check if that works.

Try printing different types of documents like PDF, Word or Webpages and check if the issue persists.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to know different methods of updating printer firmware.

Check the ink levels on the printer.

On the printer control panel, press the Down Arrow  to select Ink Levels, and then press OK.

Make sure the ink cartridges are properly vented

Refer to this document to know how.(Step 5)

Clean the printhead automatically

1. On the printer control panel, press the Down Arrow  to select Settings, and then press OK.

2. Press the Down Arrow to select Tools, and then press OK.

3. Press the Down Arrow to select Clean Printhead, and then press OK.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Aadi2]

I did as you have mentioned and the lines have reduced but they have not completely gone , there are still many coming when I take a print out 

[Kumar0307]

@Aadi2

That's unfortunate. if the issue persists while making a copy or printing a test page from the printer, I'm afraid this could be a hardware issue. Please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!