Printer is printing without authorization

[ppprivott]

Printer is printing without authorization.  2-25 letters or symbols on every page until all paper is gone.  I googled it and it said to unplug.  I turned it off.  Then tried to print a new document.  I plugged it back up and it continued the goobly-degoop on every page.  Please advise.  I'm running out of paper but still need to print.

[VikramTheGreat]

Hi @ppprivott,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP printer is printing random letters or symbols continuously until all paper is gone, this is typically caused by a corrupted print job stuck in the queue, or a driver/software glitch. Here's how to stop it and get back to normal printing:

1. Cancel All Print Jobs

1. On your PC, press Win + R, type control printers, and press Enter.
2. Right-click your HP printer → Select “See what’s printing”.
3. Cancel all jobs.
4. If any job won’t cancel, restart your PC.

2. Restart the Print Spooler Service

1. Press Win + R, type services.msc, and press Enter.
2. Scroll to Print Spooler → Right-click → Restart.

3. Power Cycle the Printer

1. Turn off the printer.
2. Unplug it from the wall for 60 seconds.
3. Plug it back in and turn it on.

4. Reinstall the Printer Driver

1. Go to Official HP® Printer Drivers and Software Download | HP® Support.
2. Enter your printer model.
3. Download and install the Full Feature Software and Driver.
4. Restart your PC and printer.

5. Try Printing a Test Page

• Use Notepad or Word to print a simple document.
• If it prints correctly, the issue is resolved.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[ppprivott]

I have a Mac so Vikram's suggestions don't work.  Please advise for IOS.

[VikramTheGreat]

Hi @ppprivott,

Thank you for getting back.

 Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support