Printer is producing only blank pages in both black and greyscale modes.

[Howard12]

My printer will only produce blank pages whether printing from the black or the colour cartridges.  HP Support Assistant cannot resolve the issue.  It is not a cleaning problem because I can print a perfect test page directly from the printer.  I decided to remove the black cartridge as the level was low, but printing in greyscale produced the same result (there is plenty of ink in the colour cartridge).  I have tried uncoupling from the mains socket for a while, but it made no difference.  ( I did this with the printer switched off and the lead removed from the back, as suggested elsewhere).  I have also installed new software, to no effect.  Any suggestions, please?

[atharva_gp]

@Howard12,

Thank you for reaching out to the HP Support community!

Please provide the below information to assist you with an accurate resolution.

• What happens when you try to make a copy? Does it print ok?
• What are the ink levels on the cartridges?
• Is the printer connected over the Wireless or is it Wired?

If you can print a test page ok and if the copy is fine then it could be an issue with the printer drivers installed.

Let's try to remove and re-install the printer driver. This may fix the issue.

• In Windows, search for 'Control Panel' and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.
• Select your HP Printer.
• Select Uninstall.
• In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.
• In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.
• Open up the run command with the "Windows key + R" key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
• Click on the "Drivers" tab.
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.
• Select Ok.
• Select Apply and Ok on the Print Server Properties windows.
• Close Devices and Printers.
• Open up the run command with the "Windows key + R" key combo.
• Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart the computer.
• Download the printer driver and install it from this link or manually search for drivers from https://support.hp.com/us-en/drivers/printers.
• Open the downloaded file, follow onscreen instructions and complete installation
• Try printing from your PC again and check if you can print.
• If the issue persists, proceed to the next step

Check the Print Settings

• In the software application, you are trying to print from, click File, and then click Print.

  The Print window opens.

• Open the Properties dialog box.

• Check the printing preferences for Black and White printing/ Grayscale. Make sure this feature is disabled.

• After selecting the print settings, click OK to apply the settings, and then click Print.

Let me know what happens.

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