Printer is showing E6 error

[BobK438]

Printer was working fine until of a sudden it showed an E6 error code.  Lights flashing,  I have tried to remove cartridges as suggested by HP support, but the carriage will not move into position with lid up.  I have unplugged power and restarted, to no avail.  Please help.

[Max3Aj]

@BobK438, Welcome to the HP Support Community!

Thanks for reaching out about your query regarding E6 error with your HP ENVY 6458e All-in-One Printer! 

Remove the cartridges, turn the printer off and on, and then reseat the cartridges.

1. Lift the ink cartridge access door until it locks into place.

The ink carriage moves to the left.

2. Wait until the carriage is idle and silent.

3. Remove the cartridges.

4. Set the cartridges aside.

Note: Do not touch the copper-colored contacts or the ink nozzles. Touching these areas can result in an ink system failure.

5. Lower the ink cartridge access door.

6. Press the Power button at the rear of the printer to turn the printer off.

7. Wait for 12 minutes, and then press the Power button to turn the printer on.

8. Wait until the carriage is idle and silent.

The printer control panel displays an E0 error.

9. Lift the ink cartridge access door.

10. Reseat the cartridges.

11. Lower the ink cartridge access door.

12. Try to print.
 

Please follow this document to try the subsequent steps - HP ENVY 6000, 6400 Printers - 'E6' error | HP® Support

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful!

Take care, and have an amazing day!
 

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Regards,

Max3Aj