Printer is spooling

[JCorArch]

Printer is just spooling on "print" even if I try to print a test page...not sure if there is a solution here or if I need a new printer. This one is about 4 years old. 

[Nal_NR]

Hi @JCorArch,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the Printer spooling
 

Going through your post, it looks like an issue with the print spooler. Follow the steps below to clear the print spooler:

Press “Windows key” + “r” to get the “Run” window.

Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.

Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

Now check for issue resolution.

If the issue persists, also try clean installing the printer drivers. Here are the steps:

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

Now Click here to download and install the software.

Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.