Printer is stuck - HP Deskjet F4580 All-in-One

[danteafk]

Hi all,

the printer seems stuck, not sure if it`s software related or hardware (broken?)

Now turned on, loads a sheet in half, and stays constantly waiting. Even canceling the current operation with the x (erase) key expires the sheet and loads another by repeating the same thing.

I unplugged from power, held the power button for 30 seconds, replugged, still the same. I believe hard reset is via X + page size button, which I did via the instructions from here https://www.en.rellenadodecartuchos.com/2014/05/how-to-restore-hp-f4580-printer-back-to-factory-sett... - but that did not work. I also removed all drivers and reinstalled, no luck.

Please help.

[Jeet_singh]

@danteafk,

Thank you for posting your query on HP Community,

Are you getting this error message on the printer screen or on the computer screen?

Are you able to make a copy from the printer?

Let's try these steps here: 

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If you're able to make a copy then let's try these steps here: 

Let's start off by running Windows update troubleshooter: 

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Now run HP Print and Scan Doctor: 

If you are facing any issue while using the printer then try using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to this link: HP Printers - Using HP Print and Scan Doctor (Windows)  to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

I suggest you uninstall the printer drivers from the root level and then reinstall them by following the below steps:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and OK - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the full feature software for this printer.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes!

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