Printer is stuck printing the wireless setup guide endlessly after changing out the black ink.

[Airod59]

My HP DeskJet 4155e is stuck printing the Wireless Quick Start Guide over and over on a loop without a way to stop it. This all started after replacing my black ink cartridge with HP branded 67XL ink purchased from HPs amazon page. I had over 20 pieces of paper loaded, and the printer used up every page and then some, to keep re-printing the same Wireless Quick Start guide endlessly. I have done the following:

1. Unplugged the printer, left off for a few minutes before attempting to turn back on.

2. Updated computer software and printer firmware, confirmed both are current.

3. Removed and re-installed the printer cartridges to ensure they were set correctly.

4. Checked to confirm there are no print jobs showing in the queue.

I am starting to think the cartridge I purchased has caused the printer to bug out as this only started after replacing the black cartridge. I am now at over half of my brand new ink cartridge used up. I am also unable to print any personal items needed because it's stuck in this loop printing only this HP guide.

Please help!

[zoey7886 · Accepted solution]

@Airod59, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP DeskJet 4155e! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP DeskJet 4155e is stuck printing the Wireless Quick Start Guide repeatedly after changing the ink cartridge, follow the steps below to resolve the issue:

Restart the Printer:

• Turn off the printer using the Power button.
• Unplug the power cord from the back of the printer.
• Wait for 60 seconds, then plug the power cord back in.
• Turn the printer back on.

Clear the Print Queue:

• On your computer, open the printer queue window. You can do this by clicking on the printer icon in the system tray or accessing it via the Control Panel.
• Cancel all the ongoing print jobs in the queue.

Check the Ink Cartridges:

• Open the cartridge access door.
• Ensure that the black ink cartridge is properly installed and the protective tape is removed.
• Close the cartridge access door and allow the printer to calibrate.

Reset Network Settings:

• On the printer's control panel, access the Wireless menu.
• Select the option to Reset Network Settings.

Reconfigure Wireless Setup:

• Use the HP Smart app or the printer’s control panel to reconfigure the wireless settings.
• Follow the onscreen instructions to connect the printer to your wireless network.  

Hope this helps!

Take care, and have an amazing day!  

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Regards,