• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-19-2023 05:41 AM

HP Recommended
Product: HP OfficeJet Pro 8035 All-in-One Printer

HP OfficeJet Pro 8035 has recently been trying to update but keeps failing. The download get's stuck and the printer stays in a loop. I can either Retry which causes the same issue again or I can select OK. But since I have Auto updates selected for updating, the same issue will occur shortly after again. I've tried restarting and manually kicking checking for the update but I haven't been able to get any different result.

Category:
9 people had the same question
6 REPLIES 6

‎08-20-2023 09:20 AM

HP Recommended

I tried everything TonyDaytonOH tried with the same results.  Plus I tried to fix with HP Print Scan Doctor, but that didn't work. I tried to fix with HP Smart, but that didn't work. I also tried the HP Virtual Assistant and that was worthless.

2 people found this reply helpful
Was this reply helpful? Yes No

‎08-20-2023 09:48 AM

HP Recommended

Same with trying the tools HP has. I believe the HP Print Scan Doctor actually gave links that led to 404 Error pages 😑

1 person found this reply helpful
Was this reply helpful? Yes No

‎08-20-2023 09:58 AM

HP Recommended

Yep, I got the 404 Error also

Was this reply helpful? Yes No

‎08-23-2023 08:49 AM

HP Recommended

SAME THING! I can still print, and scan, but it keeps getting disrupted by trying to download the update. The touch screen says the download is 100% and then that it failed. Hitting retry or ok both just restart the whole download attempt again. 

Was this reply helpful? Yes No

‎08-24-2023 08:36 AM

HP Recommended

HP must of fixed something.  My printer just successfully downloaded and installed the update.

1 person found this reply helpful
Was this reply helpful? Yes No

‎08-24-2023 11:52 AM

HP Recommended

As soon as I saw your post I re-ran mine and it finally worked too! I agree they must have changed something.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.