Printer is stuck with an error message

[AU522]

My HP Printer says "There is a problem with the printer or ink system. Turn printer off , then on. If problem persists, contact HP. I have turned it off, unplugged, replugged and turned it on but still same error message as above.

[Raj_05]

Hi @AU522,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I'm sorry to hear that you're experiencing an error message with your HP printer. Error messages on printers can be caused by a variety of issues, such as a paper jam, a low ink or toner level, a connection problem, or a hardware malfunction.

Here are some steps you can take to try to resolve the error message.

• Check for any visible issues: Check for paper jams or other obstructions in the printer. Ensure that the ink or toner cartridge is properly installed and has enough ink or toner.
• Restart your printer: Sometimes, simply turning off your printer and turning it back on again can resolve an error message.
• Update the printer driver: Check for any available updates for your printer's driver and install them if needed.
• Reset the printer: Some HP printers have a reset function that can clear the error message. Check your printer's manual or website for instructions on how to do this.

I hope this helps. 

Take care and have a good day.

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Alden4
HP Support