Printer is unavailable

[Robcee]

Printer says it is unavailable. I have checked all updates have been installed to app and connection via WiFi is confirmed.

Please help

[VikramTheGreat]

Hi @Robcee,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the update! If your HP printer says it is unavailable despite being connected via Wi-Fi and fully updated, here’s a step-by-step troubleshooting guide to help resolve the issue:

1. Restart Everything

• Power off the printer, unplug it for 30 seconds, then plug it back in and turn it on.
• Restart your computer and Wi-Fi router as well.

2. Remove and Re-add the Printer

1. Go to Settings > Bluetooth & devices > Printers & scanners.
2. Click on your HP printer and select Remove.
3. Click Add device and let Windows search for it again.
4. Re-add the printer when it appears.

3. Set Printer to Online Manually

1. Open Control Panel > Devices and Printers.
2. Right-click your printer and choose See what’s printing.
3. In the new window, click Printer > Use Printer Online.

4. Run HP Print and Scan Doctor

HP offers a free tool that can automatically detect and fix many issues:

• Download it from HP’s official site.
• Run the tool and follow the on-screen instructions.

5. Check for IP Address Conflicts

Sometimes the printer’s IP address changes, and Windows can’t find it.

1. Print a Network Configuration Page from the printer’s control panel.
2. Note the IP address.
3. Open a browser and enter the IP to see if the printer’s web interface loads.
4. If it does, go to Settings > Printers & Scanners > Add printer manually and add it using the IP address.

6. Update or Reinstall Printer Driver

1. Go to Device Manager > Print queues.
2. Right-click your HP printer and choose Uninstall device.
3. Restart your PC.
4. Reinstall the latest driver from HP’s support site.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support