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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer is unavailable

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06-03-2025 09:40 AM
Hi @Robcee,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
Thanks for the update! If your HP printer says it is unavailable despite being connected via Wi-Fi and fully updated, here’s a step-by-step troubleshooting guide to help resolve the issue:
1. Restart Everything
- Power off the printer, unplug it for 30 seconds, then plug it back in and turn it on.
- Restart your computer and Wi-Fi router as well.
2. Remove and Re-add the Printer
- Go to Settings > Bluetooth & devices > Printers & scanners.
- Click on your HP printer and select Remove.
- Click Add device and let Windows search for it again.
- Re-add the printer when it appears.
3. Set Printer to Online Manually
- Open Control Panel > Devices and Printers.
- Right-click your printer and choose See what’s printing.
- In the new window, click Printer > Use Printer Online.
4. Run HP Print and Scan Doctor
HP offers a free tool that can automatically detect and fix many issues:
- Download it from HP’s official site.
- Run the tool and follow the on-screen instructions.
5. Check for IP Address Conflicts
Sometimes the printer’s IP address changes, and Windows can’t find it.
- Print a Network Configuration Page from the printer’s control panel.
- Note the IP address.
- Open a browser and enter the IP to see if the printer’s web interface loads.
- If it does, go to Settings > Printers & Scanners > Add printer manually and add it using the IP address.
6. Update or Reinstall Printer Driver
- Go to Device Manager > Print queues.
- Right-click your HP printer and choose Uninstall device.
- Restart your PC.
- Reinstall the latest driver from HP’s support site.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
VikramTheGreat
HP Support