Printer issue

[Tilahy]

I keep trying to print from my phone but it says that the printer is busy when there is only my document in the queue. When I go to the app, it says it’s asleep. Still, when I try to print something it doesn’t print. It will say it’s out of paper even though there is paper in there. I give up!

[A_Gayathri]

Hi @Tilahy,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're having a frustrating experience with your HP OfficeJet 3830. Let's try to tackle the issues one by one:
 

Printer Showing as Busy:

• Ensure that there are no other print jobs stuck in the queue. Go to the printer's control panel and clear any pending jobs.
• Restart both your phone and the printer. This can sometimes resolve connectivity issues.

Printer Appears to Be Asleep:

• Make sure the printer is properly connected to your WiFi network. You might need to reconfigure the network settings if the connection is unstable.
• Check the printer's power settings. Sometimes, printers have sleep modes that might be set too aggressively.

Out of Paper Error:

• Check if the paper is correctly loaded in the tray and that the tray is fully inserted into the printer.
• Ensure that there are no obstructions or paper jams inside the printer.
• Clean the paper feed rollers to remove any dust or debris that might be causing issues.

Refer to this document: HP OfficeJet 3830 All-in-One Printer series User manual 

HP printer setup (Print Service Plugin for Android)
Set up the HP printer with AirPrint in macOS
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.