Printer issues

[Brad1112233]

My printer accepts the call for a print but gets stuck in printing mode

[VikramTheGreat]

Hi @Brad1112233,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for flagging this—when a printer gets stuck in “printing” mode but doesn’t print, it’s usually a sign of a stalled print queue or a communication glitch between your device and the printer.

Here’s how to get things moving again:
 

🛠️ Step-by-Step Fix

1. Cancel All Print Jobs:
   • On your PC, go to Control Panel > Devices and Printers.
   • Right-click your HP printer and select See what’s printing.
   • Cancel all pending jobs.
      
2. Restart the Print Spooler (Windows):
   • Press Windows + R, type services.msc, and hit Enter.
   • Scroll to Print Spooler, right-click it, and choose Restart.
      
3. Power Cycle Everything:
   • Turn off your printer and unplug it.
   • Restart your computer.
   • Plug the printer back in and turn it on.
      
4. Run HP Smart’s Diagnose & Fix Tool:
   • If you haven’t already, download the HP Smart app.
   • Open the app, go to the wrench icon (bottom left), and run Diagnose & Fix.
      
5. Reinstall the Printer Driver:
   • Uninstall your printer from Settings > Devices > Printers & scanners.
   • Then reinstall it using the HP Smart app or from HP’s official driver page:  HP printer setup (HP Smart app) | HP® Support

For more detailed guidance, HP has a great support article: HP printers - Print jobs stuck in print queue (Windows, macOS) | HP® Support

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support