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‎03-19-2023 03:45 PM

HP Recommended
Product: HP OfficeJet 5255 All-in-One Printer

My printer is reading a paper jam and I have checked every possible location for a paper jam. No paper is jammed. I have also turned it off to reset and the same message keeps popping up. HELP!!!!

2 people had the same question
1 REPLY 1

‎03-19-2023 04:22 PM - edited ‎03-19-2023 04:23 PM

HP Recommended

If the message appears immediately after a restart, then most likely there is a stuck sensor flag. Check the paper path closely, if you see a slit in the paper path normally there will be a small flag that gets pressed by feeding paper to track movement. They can get jammed down or damaged when removing paper jams.

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