Printer jam light

[Doubledosekd]

I’ve tried everything….cleaning…etc.   there never was a paper jam…I ran out of paper and the error message continues.  Help

[Raj_05]

Hi @Doubledosekd,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer’s jam light is on despite no paper jam and cleaning, here are a few additional steps you might try.

Check for Paper Fragments: Sometimes small bits of paper can cause a jam indicator. Look inside the printer for any paper fragments or debris.

Inspect the Paper Path: Carefully check all accessible areas of the paper path, including the input tray, output tray, and any internal rollers. Make sure there’s no paper or obstruction.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Check for Obstructions: Ensure there are no foreign objects or obstructions in the printer’s paper path. Sometimes small objects can trigger a jam error.

Recalibrate the Printer: Some printers have a calibration function that can help reset internal sensors. Check the printer’s menu or manual for calibration options.

Update or Reinstall Printer Drivers: Outdated or corrupted drivers can sometimes cause issues. Ensure you have the latest drivers installed, or try reinstalling them.

Check the Paper Tray: Make sure the paper tray is properly aligned and seated. Sometimes an incorrectly positioned tray can cause false jam alerts.

Inspect the Rollers: Check the rollers for any signs of wear or damage. If they’re dirty or worn, clean or replace them as needed.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support